These terms apply when you use parivarsathi.com or the Parivar Sathi app, become a member, place an order, book a service or post an ad. The site and app are run by Parivar Sathi (“Parivar Sathi”, “we”, “us”). By using them you agree to these terms, to our Privacy Policy, our Refund & Cancellation Policy and our Shipping & Delivery Policy.

1. What we offer

Parivar Sathi is a membership network for families, built around a Family Mart store in each Panchayat. Through it you can:

• order everyday goods from your Family Mart;
• buy branded goods from companies and sellers on the Mass Market, and jewellery on the Jewellery Market;
• buy gold at the day’s published rate;
• buy and sell second-hand items on the Local Market;
• book services such as insurance, finance, tours, legal and MSME support from our partner companies;
• earn PV on purchases, and take part in member gifts, the Monthly Jackpot and EMI plans.

2. Family membership

• A family joins through the Family Mart of its own Panchayat, with the head of the family as the member. You must be 18 or older to register a family.
• You agree to give true details and genuine identity documents. Your membership becomes active only after the store has checked them.
• One family has one membership. We may refuse, suspend or close a membership that was registered with false details or documents, or that is misused.
• Your details were checked at the store, so changes to them are made through your Family Mart.

3. Your account

• You sign in with your family’s mobile number (or family code) and your password. Keep the password to yourself; anything done with your sign-in is treated as done by you.
• Tell us straight away at support@parivarsathi.com or +91-7848941516 if you think someone else has used your account.
• You can buy on the Mass Market, the Jewellery Market and the gold page without an account. You will need your order number and mobile number to track the order.

4. Orders and prices

• Prices are in Indian rupees and include GST unless the page says otherwise. Any delivery charge is shown before you place the order.
• An order is an offer to buy. It becomes a contract when we (or, on the Mass Market and Jewellery Market, the seller) confirm it. For orders paid online, that is when the payment succeeds.
• If a price or a product is shown wrongly by mistake, or an item is out of stock, we may cancel the order. Any money paid is refunded in full.
• Member prices and member savings apply only to signed-in member families.
• Photos are for illustration. Packaging and colour can differ slightly from the picture.

5. Payment

Depending on the order, you can pay:

• Cash on delivery, to the store, the seller or the courier;
• UPI to our published UPI ID. Enter the reference number on your order page, and we confirm the order once we have found the payment;
• Online by UPI, debit or credit card, net banking or wallet. These payments are processed by Razorpay, a payment gateway regulated by the Reserve Bank of India.

• Card and bank details are entered in Razorpay’s own secure window. We never see or store them.
• An online order is confirmed only when Razorpay confirms the payment to us. If your money was taken but the order still shows unpaid, contact us with the order number. A payment that fails, or is not matched to an order, is returned by Razorpay to where it came from.
• Your bank or card issuer may charge its own fees. Parivar Sathi does not add a fee for paying online.
• A GST invoice is issued for each order once it is paid. For cash on delivery, that is when the order is delivered.

6. Delivery, cancellation and returns

How and when orders arrive is set out in our Shipping & Delivery Policy. Cancelling, returning and refunds are covered by our Refund & Cancellation Policy. Both are part of these terms.

7. Gold at today’s rate

• Gold is priced from the rate we publish for the day, plus making charges and GST, as shown before you order.
• The price is locked onto your order when you place it, even if the rate moves afterwards.
• Gold is sent by insured courier. Check that the parcel is sealed before you accept it.
• Because the price is fixed at the moment of ordering, gold orders cannot be cancelled for a change of mind. See the Refund & Cancellation Policy.

8. Mass Market and Jewellery sellers

• Many Mass Market and Jewellery Market products are sold by companies and sellers who list them with us. The product page names the seller.
• The seller is responsible for the product, its description, warranty and dispatch. We run the marketplace, take your order and payment, and help settle any problem.
• An order with items from several sellers arrives as separate parcels, one from each seller.

9. Local Market ads

• The Local Market is a notice board where members buy and sell between themselves. Parivar Sathi is not the buyer or the seller and does not take payment for these sales.
• Ads are checked before they appear. We may refuse or remove any ad, including ads for anything illegal, stolen, counterfeit, dangerous, adult or animal-related, and ads that mislead.
• Check the item and the person before you pay. Meet in a safe public place, and never pay a stranger in advance.

10. Services

• Booking a service on Parivar Sathi is a request. A partner company contacts you, quotes and provides the service.
• The partner’s own terms, prices and policies (for example an insurer’s policy wording) apply to that service. We help you reach the right partner and follow up if something goes wrong.

11. PV, gifts, Monthly Jackpot and EMI

• Signed-in member families earn PV (points) on eligible purchases, as shown on each product. PV has no cash value, cannot be transferred or exchanged for money, and is taken back if the order is cancelled or returned.
• PV Wise Gifts, the Monthly Jackpot and EMI plans run under the rules published for them on the Family Mart rewards pages, which may change from month to month. Eligibility depends on your orders, as those rules describe.
• Monthly Jackpot draws are held as announced, and winners are published. A prize cannot be exchanged for cash unless the published rules say so. Any tax due on a prize is payable as the law requires.
• EMI plans are subject to approval by your Family Mart and to the plan’s own terms.
• We may withdraw rewards earned through misuse, such as fake orders or orders that are later returned.

12. Fair use

Do not misuse the site or app. In particular, do not:

• give false information, or use someone else’s identity or payment method;
• try to get into accounts or parts of the system that are not yours;
• copy our content in bulk, or upload anything unlawful, offensive or harmful.

We may suspend accounts that break these terms.

13. Our responsibility

• We take care to keep the site, prices and information correct and available. We cannot promise that they will always be free of errors or interruptions.
• As far as the law allows, our responsibility for any order is limited to the amount you paid for it. We are not responsible for losses we could not reasonably have foreseen, or for delays caused by events outside our control.
• Nothing in these terms takes away your rights as a consumer under Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

14. Disputes and the law

• Please tell us first about any problem, at support@parivarsathi.com or +91-7848941516. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
• These terms are governed by the laws of India. Courts in Odisha have jurisdiction, without affecting your right to approach a consumer commission.

15. Changes and contact

We may update these terms from time to time; the date at the top shows the latest version. Orders are covered by the terms in force when they were placed. For any question about these terms, write to us or call at support@parivarsathi.com or +91-7848941516.