How your order reaches you, how long it usually takes, and what to check when it arrives. It is part of our Terms & Conditions.
1. Where we deliver
We deliver within India. Family Mart orders are served by the family’s own Family Mart, in its Panchayat. Mass Market, Jewellery Market and gold orders go by courier to the address and PIN code you give at checkout. If we cannot deliver to a PIN code, we tell you, and refund anything you have paid.
2. When it ships
- Family Mart: your store prepares the order and delivers it, or keeps it for you to collect, usually within 1–3 days.
- Mass Market and Jewellery Market: each seller packs and dispatches their own items, usually within 1–3 working days of the order being confirmed. Delivery usually takes 3–10 working days in all, depending on the seller and your PIN code. An order with several sellers comes as several parcels, each with its own tracking.
- Gold: sent by insured courier, usually within 3–7 working days of the order being confirmed.
- Paid by UPI or online: the order is dispatched once the payment is confirmed. Cash-on-delivery orders are dispatched once they are confirmed.
These times are a guide, not a promise. Festivals, weather, strikes and courier delays can add days. We tell you if an order is held up.
3. Delivery charges
Any delivery charge is shown at checkout, before you place the order. Nothing is added afterwards.
4. Tracking your order
Your order page shows each step: placed, confirmed, out for delivery and delivered. Courier parcels show the courier’s name and tracking number once they are booked. Members find their orders under My Orders. Anyone can look up an order with its order number and the mobile number used to place it, on the Mass Market and gold tracking pages.
5. When it arrives
- Check that the parcel is sealed and undamaged before you accept it. For gold, do not accept a parcel whose seal is broken.
- For cash on delivery, please keep the exact amount ready.
- If something is damaged, wrong or missing, tell us within 48 hours, as our Refund & Cancellation Policy explains.
- If no one is home, the courier usually tries again or contacts you. A parcel that cannot be delivered after repeated tries comes back to us. Any prepaid amount is then refunded, less any delivery charge shown at checkout.
6. Help with a delivery
Contact us at support@parivarsathi.com or +91-7848941516 with your order number.