Parivar Sathi — Seva | Suraksha

This policy explains what personal information Parivar Sathi collects through parivarsathi.com, the Parivar Sathi app and our Family Mart stores, why we collect it, who we share it with, and the choices you have. We follow the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

1. What we collect

Family membership: the head of the family’s name, guardian’s name, date of birth, mobile and WhatsApp numbers, email, address, the family members’ names, and the identity documents you give for checking, such as Aadhaar or voter ID.
Orders and bookings: what you buy or book, delivery address, PIN code, contact number, order and payment status, and PV.
Payments: how you paid and the payment reference. Card, bank and UPI PIN details are entered with Razorpay, never with us, and we do not store them.
Local Market ads: what you post, its photos, and your contact details for interested buyers.
Your profile photo, if you add one.
Technical details: a session cookie that keeps you signed in, and basic server logs such as your IP address and the pages requested, which we use for security.

2. Why we use it

to register and verify your family membership, and to keep your account secure;
to take, deliver and support your orders and bookings, and to issue GST invoices;
to run PV, gifts, the Monthly Jackpot and EMI plans for your family;
to send you updates about your orders, and, where you have not told us to stop, news from Parivar Sathi;
to prevent fraud and misuse, and to meet our legal and tax duties.

We do not sell your personal information.

Your Family Mart store, which registers and serves your family.
Sellers and couriers, who get your name, address and phone number so they can deliver your order.
Razorpay, which processes online payments under its own privacy policy.
Partner companies, who get what is needed to provide a service you book.
Local Market buyers, who see the contact details on your ad.
Our hosting and technology providers, under confidentiality.
Government and law-enforcement authorities, where the law requires us to share it.

4. How long we keep it, and how we protect it

We keep membership details while your membership is active. We keep order and invoice records for as long as tax and accounting law requires, usually eight years. Identity documents are kept only to show that a membership was checked.

Your information is kept on secured servers, with access limited to the staff who need it for their work. Passwords are kept only as one-way secure hashes, so nobody can read them. No system is completely secure; tell us straight away if you suspect your account has been misused.

5. Your choices and rights

You can see your details on your profile and your orders in My Orders.
You can ask us to correct details that are wrong. Membership details are corrected through your Family Mart, because they were checked there.
You can ask us to close your account and delete your information. We keep only what the law requires us to keep.
You can withdraw consent to optional messages at any time.

6. Children

Membership is held by an adult head of family. We do not knowingly collect information directly from children under 18. Family members’ names are recorded only as part of the family’s membership.

7. Questions and grievances

For any question or complaint about your personal information, contact our Grievance Officer at support@parivarsathi.com or +91-7848941516. We acknowledge complaints within 48 hours and resolve them within 30 days. We may update this policy; the date at the top shows the latest version.